Help Center

QTrak is a configurable operations platform that helps organizations track, manage, and distribute packages, assets, inventory, visitors, work orders, and more—all from one centralized system. With real-time visibility, automated notifications, and customizable workflows, QTrak helps teams work more efficiently while maintaining a complete chain of custody.

QTrak is used by organizations of all sizes, from small businesses to large enterprises. Our customers include universities, hospitals, government agencies, corporations, hotels, multifamily communities, manufacturing facilities, sports arenas, entertainment venues, and many other organizations that need secure, accountable operational workflows.

QTrak serves a wide range of industries, including:

• Higher Education
• K-12 Schools
• Healthcare
• Government
• Corporate Offices
• Hotels & Conference Centers
• Multifamily Communities
• Manufacturing & Distribution
• Entertainment & Recreation
• And many more

Because QTrak is highly configurable, it can be tailored to fit virtually any operational workflow.

Absolutely. Whether you’re managing a single location or multiple facilities across the country, QTrak is designed to grow with your organization. New users, departments, workflows, and locations can easily be added as your operational needs evolve.

Yes. QTrak is a secure cloud-based platform, giving authorized users access to real-time information from anywhere with an internet connection. This ensures your data stays synchronized across users and locations without requiring complex local infrastructure.

QTrak has been helping organizations improve operational workflows for over a decade. Backed by more than 30 years of experience in the mail, package, and logistics industry through our parent company, we continue to evolve our platform to meet the changing needs of modern organizations.

Yes. Every implementation includes personalized onboarding and training to help your team get up and running quickly. We also provide documentation, ongoing guidance, and access to our Customer Success team whenever you need assistance.

Keeping your data secure is one of our highest priorities. QTrak is built with secure cloud infrastructure, encrypted communications, and customizable user permissions to help protect your information. As a SOC 2 compliant platform, we follow rigorous standards for security, availability, and data protection.

Yes. QTrak includes flexible role-based permissions that allow administrators to control what each user can view, edit, or manage. Permissions can be customized by department, location, workflow, or individual responsibilities to ensure users have access to only what they need.

Every QTrak customer has access to our dedicated Customer Success and Technical Support teams. Whether you have a quick question, need help configuring a workflow, or require technical assistance, our knowledgeable team is available to help you maximize the value of your QTrak solution.

QTrak is continuously enhanced with new features, improvements, and security updates throughout the year. Our development team regularly releases updates based on customer feedback, evolving technology, and changing operational needs, ensuring your organization always benefits from the latest innovations.

No. QTrak is designed to support organizations of all sizes, from a single department to multiple campuses or facilities. You can add as many users as your organization needs, making it easy to scale as your operation grows.

QTrak is much more than package tracking. Depending on your organization’s needs, QTrak can track packages, certified mail, assets, inventory, work orders, visitors, shipping requests, print orders, accountable items, and much more. Its flexible platform allows organizations to manage a wide variety of operational workflows from one centralized system.

Absolutely. QTrak is highly configurable, allowing organizations to customize workflows, user permissions, notifications, tracking fields, reports, and business rules to match their unique operational processes.

The QTrak mobile app is available for both iOS and Android devices, giving users the ability to scan items, manage deliveries, capture signatures, receive notifications, and complete tasks from virtually anywhere.

Yes. QTrak can automatically notify recipients, staff members, or departments when important events occur, such as package arrivals, locker deliveries, completed work orders, inventory requests, and more. Notifications can be customized based on your organization’s workflows.

Yes. QTrak is designed to support multiple departments within a single organization. Whether it’s receiving, mail services, facilities, IT, security, inventory, or administration, each department can operate within the same platform while maintaining customized workflows and user permissions.

Yes. Users can capture and attach photos, signatures, and other supporting documentation directly within QTrak, providing a complete chain of custody and helping improve accountability for every transaction.

Yes. QTrak includes powerful reporting and dashboard tools that provide real-time insights into operational activity. Organizations can monitor delivery performance, inventory levels, package volumes, user activity, work order status, and much more through customizable reports.

Yes. QTrak integrates with a variety of third-party systems, including student information systems, HR databases, access control platforms, authentication providers, and other organizational software. Our team works closely with customers to identify the best integration approach for their environment.

Yes. Because QTrak is cloud-based, authorized users can securely access the platform from desktop computers, laptops, tablets, and mobile devices. Information stays synchronized across devices, allowing teams to work wherever they are.

Absolutely. QTrak allows organizations to automatically notify specific staff members, departments, or recipients when important deliveries arrive. Notifications can be customized based on item type, priority level, recipient, or other workflow rules.

QTrak supports a wide range of operational workflows, including package tracking, mail distribution, smart lockers, asset management, inventory management, visitor management, work orders, print orders, shipping requests, accountable item tracking, and custom workflows tailored to your organization’s specific needs.

Every QTrak customer has access to our dedicated Customer Success and Technical Support teams. Whether you have a quick question, need help configuring a workflow, or require technical assistance, our knowledgeable team is available to help you maximize the value of your QTrak solution.

Yes. QTrak is a secure cloud-based platform, eliminating the need for organizations to maintain on-site servers. Most implementations require minimal IT involvement, typically limited to basic network access, device setup, and any desired integrations. Our implementation team works closely with your IT staff to ensure a smooth deployment.

Absolutely. While QTrak began as a package tracking solution, it has evolved into a complete operational platform. Organizations use QTrak to track inventory, IT assets, equipment, keys, medical supplies, office supplies, loaner devices, work orders, and virtually any item that requires accountability and visibility.

Yes. Many organizations begin with a single workflow—such as package tracking or smart lockers—and expand over time. As your operational needs grow, you can easily add additional users, departments, workflows, products, and locations without changing platforms. QTrak is designed to grow alongside your organization.

QTrak offers a wide variety of smart locker solutions designed to fit virtually any workflow. Our lineup includes package lockers, asset lockers, refrigerated lockers, day-use lockers, phone storage lockers, vending lockers, and custom configurations for specialized applications. Whether you’re managing deliveries, equipment, inventory, or personal belongings, there’s a QTrak locker solution to fit your needs.

Absolutely. Every QTrak locker system can be customized to match your organization’s workflow, branding, and space requirements. From locker sizes and layouts to software workflows, access methods, colors, and finishes, we work with you to create a solution tailored to your operation.

QTrak lockers are available in a variety of standard and custom powder coat colors, custom vinyl wraps, and durable laminate finishes. Whether you want your lockers to blend into the environment or showcase your organization’s branding, we’ll help create a design that fits your space.

Yes. QTrak offers weather-resistant outdoor locker systems designed to perform in rain, snow, heat, and other environmental conditions. Outdoor configurations are built with durable materials and can include protective awnings and other features for added reliability.

Yes. Our refrigerated smart lockers are ideal for temperature-sensitive items such as groceries, meals, pharmaceuticals, laboratory samples, and healthcare supplies. They provide the same secure tracking and automated workflows as our standard lockers while maintaining proper storage temperatures.

In many cases, yes. QTrak can retrofit many existing locker systems with our hardware and software, allowing organizations to modernize their locker solution without replacing the entire installation. It’s a cost-effective way to gain the latest features while maximizing your existing investment.

Recipients can access lockers using whichever authentication method best fits your organization, including one-time pickup codes, QR codes, RFID/HID badges, or the QTrak mobile app. Multiple access methods can even be supported within the same locker system.

QTrak automatically manages unclaimed items based on your organization’s policies. The system can send reminder notifications, enforce pickup deadlines, notify administrators, and trigger additional workflow actions to ensure lockers remain available and items don’t go forgotten.

Yes. Rear-loading lockers allow staff to load items from a secure back room while recipients retrieve them from the front. This configuration improves operational efficiency, separates staff and customer traffic, and is especially popular in universities, hospitals, and mail centers.

Absolutely. QTrak Smart Lockers are commonly used to securely distribute laptops, tablets, mobile phones, tools, PPE, office supplies, medical equipment, uniforms, keys, and many other valuable assets. Every transaction is automatically tracked for complete accountability.

Yes. While package management is a popular application, QTrak Smart Lockers are designed to support a wide variety of workflows, including asset management, inventory distribution, IT equipment deployment, visitor deliveries, employee exchanges, document pickup, loaner devices, refrigerated storage, and much more.

Yes. QTrak offers lockers in a variety of compartment sizes, including oversized compartments for large boxes and bulky items. Each locker system can be configured with a mix of compartment sizes to best match your organization’s delivery patterns.

Security is built into every QTrak Smart Locker system. Every delivery and pickup is authenticated and recorded, creating a complete chain of custody from deposit to retrieval. Combined with secure access methods, detailed audit logs, real-time tracking, and customizable permissions, QTrak provides a highly secure and accountable distribution solution.

Implementation timelines vary depending on the size and complexity of your project, but most installations are completed within a few weeks after hardware delivery. Our team manages the entire process—from planning and configuration to testing, installation, and training—to ensure a smooth deployment.

Yes. Every smart locker implementation includes personalized training for administrators and staff. We make sure your team is comfortable using both the locker hardware and the QTrak software so you can begin using the system with confidence from day one.

Absolutely. Our implementation specialists work closely with your team to understand your operational processes and configure the system to match your specific workflows, notification preferences, access methods, and reporting needs. Every deployment is tailored to your organization.

QTrak Smart Lockers include everything needed for day-to-day operation, including the locker system, touchscreen kiosk, electronic locks, and supporting hardware. Beyond a reliable network connection and power source, very little additional infrastructure is typically required. Our team will review your site and provide all necessary requirements during planning.

Yes. Many organizations choose QTrak after using another locker provider. Depending on your existing system, we may be able to retrofit your current lockers with QTrak hardware and software, helping you modernize your solution while reducing replacement costs and minimizing disruption.

Yes. QTrak provides professional installation services performed by experienced technicians. Our team handles hardware setup, software configuration, system testing, and final training to ensure your smart locker solution is fully operational before go-live.