A Student Worker’s Perspective: How QTrak Makes Mailroom Life Easier
Written by Nathaniel Linefsky, Summer Intern at QTrak and Student Worker at University of Delaware
Balancing school work with a job is a difficult task, especially being a student worker in the mailroom. However, QTrak makes it easy for me to get my work done and tend to students at the same time. The efficiency and the ease of use of QTrak is a major highlight, and it makes mailroom staff life easier. Without it, we would be spending hours and hours trying to locate and remember where a package went and how it was tracked. With QTrak, every student interaction takes no more than 30 seconds, and routing packages has never been easier with the use of the QTrak app.
The University of Delaware Package Landscape
The University of Delaware is home to over 23,600 undergraduate and graduate students. Of those, around 6,500 are living on campus and logged in the QTrak system for package tracking. Across these students, we process on average more than 15,000 packages each year.
The Secret to Staying Ahead
QTrak’s time saving capabilities are a game changer. Every package that we get delivered to our package center can be routed within just a few minutes of them arriving. On days when we receive over 400 packages, we can get them all done quickly. The QTrak app also makes it easy to route larger packages that cannot fit in lockers or in the backroom. The secret to success? Saving as much time as possible at every step.
Why QTrak Works for Us
In the midst of college life, simplicity is key. QTrak is easy to learn, intuitive to use, and designed for repeatable processes. When I first started working in the mailroom, I was not sure what to expect. When I first started in the mailroom, I wasn’t sure what to expect—but learning QTrak made the job straightforward and stress-free, even on the busy days. The simple functions that we use are easy, repeatable, and make sense for what we need.Anyone new to the system can pick up the basics quickly, and once you get going, the workflow feels second nature. It is nice when I come to work at the mailroom, and know exactly what to expect.
A Mailroom Managers Perspective
Steve Kirby, University of Delaware’s Manager of Mail Moving and Delivery Services, has seen first hand how QTrak has tranformed our ioperations from start to present.
“Their software is simple to use, fast and budget friendly compared to other software solutions we investigated. Software has had little to no downtime, reduced our processing time and allowed us to grow in scale. In fact, it was so successful in our residential hall package centers we have implemented QTrak into our Facilities Warehouse Receiving and USPS Mail room for academic departments. The instant notification and record keeping has really helped those units with efficiency.”
A testimonial like this speaks volumes that QTrak isn’t just a tool, it’s an upgrade to the way mailrooms operate.
My Recommendation to You
After nearly three years of using QTrak, I can confidently say it’s been one of the best tools we’ve had in the mailroom. It has saved me and my coworkers countless hours and made our work far more manageable. Whether you’re a university, a large corporation, or a residential housing complex, QTrak can simplify your package management and make your team more efficient.
If you’re on the fence, take it from someone who uses it every day—you won’t be disappointed. Give QTrak a chance, and you’ll quickly see the difference.