Frequently asked questions

Everything you need to know about the product and billing.

Find answers to common questions

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Any Questions? Look Here

Is there a limit to the number of users I can add in QTrak?

You can add an unlimited amount of users:

In addition to an unlimited number of users, you can also add an infinite number of contacts/recipients to the system.

Can QTrak be used on multiple devices?

Yes! QTrak works on multiple devices:

QTrak works on most Android and Apple devices, including tablets.

Does QTrak support multiple locations?

Yes! QTrak allows you to manage and track packages across multiple locations:

This feature enables businesses and organizations operating across multiple locations to segment their recipients and data based on office, department, or geographical region. Additionally
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Can I notify staff when an important package arrives?

Yes! QTrak allows you to preset custom alerts for packages requiring special attention:

Notifications can be triggered upon arrival by scanning the tracking number and/or recipient name, ensuring secure delivery and satisfied recipients.
https://youtu.be/BwF17fut2OQ?si=tH3opbS1swCsQvZx

What workflows does QTrak support?

QTrak can support all workflows and customize to meet your needs.

Please reach out to us and we can discuss specifics.

What support does QTrak offer?

QTrak offers LIVE customer support

The QTrak support line is open Monday through Friday from 8:00 AM – 8:00 PM ET. QTrak’s support team is located in King of Prussia, PA. QTrak customers work closely with their account manager and can reach out to them at any time.

Is QTrak a cloud-based system? What is needed from IT?

Yes, QTrak is a cloud-based system and it is not very IT-intensive.

QTrak is a free app on Apple (iOS) or Android devices and all transactions completed on the app go real-time through the cloud technology back to the QTrak website. Devices using QTrak simply need to be connected to the network in order for the data to go real-time to the QTrak website. Any transactions scanned while devices are not connected to the network will save to a “Pending Transaction Queue” and can be pushed through once the device is connected to the network.

About QTrak

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