Frequently asked questions

Find answers to common questions

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Any Questions? Look Here

Is there a limit to the number of users I can add in QTrak?

You can add an unlimited amount of users:

In addition to an unlimited number of users, you can also add an infinite number of contacts/recipients to the system.

Can QTrak be used on multiple devices?

Yes! QTrak works on multiple devices:

QTrak works on most Android and Apple devices, including tablets.

Does QTrak support multiple locations?

Yes! QTrak allows you to manage and track packages across multiple locations:

This feature enables businesses and organizations operating across multiple locations to segment their recipients and data based on office, department, or geographical region.

Can I notify staff when an important package arrives?

Yes! QTrak allows you to preset custom alerts for packages requiring special attention:

Notifications can be triggered upon arrival by scanning the tracking number and/or recipient name, ensuring secure delivery and satisfied recipients.

What workflows does QTrak support?

QTrak can support all workflows and customize to meet your needs.

QTrak can support multiple workflows and be customized to meet your needs. Please contact us for more information. info@qtrak.net

What support does QTrak offer?

QTrak offers LIVE customer support

The QTrak Success team is available Monday-Friday from 8:30 AM to 5:00 PM EST (GMT-5). Each customer is also assigned an account manager for additional support.

How does QTrak handle data?

QTrak is a secure cloud-based service that utilizes Amazon Web Services (AWS) to store and maintain necessary customer data such as users, contacts and package transactions. A stable network or mobile data connection is required to use QTrak.

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